Name *

First Name

Last Name

What is the proper greeting when a guest enters the dining room or we approach them in the Drive-Thru line? *

“What’s up?”

“Hello there!”

“Welcome to Chick-fil-A!”

“Greetings!”

How many times should we use a guest’s name during a transaction? *

Only once

At least twice

As many times as humanly possible

Never

Why do we ask for a guest’s app towards the beginning of the transaction? Select all that apply. *

It will capture their name (spelled correctly)

Ensures we don’t forget to scan at the end of the transaction

It will save time at the end of the transaction if a guest has already gotten out their phone

We want to educate guests about the app who may not currently use it

What next question do we always ask if a guest orders a meal, a hot entree, or fries?

“How’s your day going so far?”

“Really? Sure you don’t want a salad?”

“Would you like any sauces or condiments with your meal?”

D. “How about those Panthers?”

If you are unsure of a guest’s name, what is the polite way to ask them to repeat their name? *

“What??”

“I just want to make sure this is correct, the name I have is ________. “

“Huh? I can’t understand you.”

“Say again. Didn’t hear what you said.”

Why is it important to always repeat back orders to the guest? Select all correct answers. *

It builds trust with guests by showing them we care about getting their order right.

It keeps us from slowing down at the DT window to fix incorrect orders or add missed items

It actually isn’t important to repeat orders - you can get through the line faster by skipping this step

It ensures that we prepare all the items that the guest ordered.

Why do we ask “How many sauces/condiments would you like?” Select all that apply. *

The guest is satisfied because they receive the exact number of sauces they want

We don’t waste sauces by giving guests more than they want or need

So we can judge them when they ask for 8 CFA sauces with their 8-ct nugget. (Really? One sauce per nugget?)

Guests won’t rate us low on Order Accuracy because they didn’t get all the sauce they wanted

True/False: It is optional to ask guests if they would like to make their fries, beverage, or their whole meal large size. *

True: This is an optional question we can ask if we feel like it.

False: This is a default question we ask as appropriate to the food ordered. It’s an opportunity to personalize the guest’s meal and make sure they leave satisfied.

For Dine In and Carry Out guests: Why is it important to provide Clear Direction to guests once you conclude their order? Select all that apply. *

So they do not feel confused as to what they should do next

So they can find the bathroom

So they understand they need to grab their own straws, napkins and condiments and do not expect them to be included with their order (and then give us a low rating on Order Accuracy)

So they do not walk away while you are preparing their beverages