Our Goals.
From a quality and customer experience standpoint, we will strive to lead first the Triad and next our Region’s Chick-fil-A’s, in key measurable categories. Specifically, we will focus on Overall Satisfaction to ensure that every customer who visits our restaurant will be wowed by the highest quality of food, surprisingly quick service, refreshingly clean environment, and remarkable team member experiences. This would specifically translate to maintaining top 20% in OSAT and a Food Safety score of two or higher.
We will track sales performance results monthly, review strategies, and adjust as necessary to maintain our sales track and meet our annual goals. We will also use performance results to determine which of these strategies is generating our best profit opportunities.
Our Order Accuracy goal is 98%.
** Order Accuracy is measured through the feedback we are given from our guests after receiving their food and completing a survey. Simply put, order accuracy is getting the right stuff in the bag.
Our Peak Car count goal is as follows:
Breakfast (8-9 am) is 100 cars
Lunch (12-1 pm) is 175 cars
Dinner (5-6 pm) is 125 cars
** Peak Car Count is measured by how many cars we get through the Drive-Thru. This feedback is generated by how many transactions we bump and tender during an hour.
BACK OF HOUSE GOALS:
Our AHA (automated holding assistant) goal is 90% good scans.
** AHA goal is measured by how many pans we go through in less than 20 minutes.
Our goal is 3 Safe Daily Critical a day.
** Safe Daily Critical are self assessments performed by leaders to measure food quality and safety standards.
FRONT OF HOUSE GOALS:
Our goal is 1 ERQA’s a day.
** ERQA’s are self assessments performed by leaders to measure restaurant training procedures based off of team members performance.
Our “Cares About Me” score goal is 70 and above.
** A “Cares About Me” score is generated through the survey given on receipts which asks our guest questions about their experience with us.